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Policies have been updated for the following sites: 

3plearning_privacy                 https://www.3plearning.com/privacy?locate=en-AU
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@ -2,7 +2,7 @@ SITE: 3plearning_privacy
URL: https://www.3plearning.com/privacy?locate=en-AU URL: https://www.3plearning.com/privacy?locate=en-AU
Last updated 19 May, 2023 Last updated 22 April, 2024
PDF version PDF version
@ -13,6 +13,17 @@ Español
From the 3P Privacy Office
Dear Teachers, Parents and Friends,
Our learning activities are designed for education purposes. We seek to harness the best elements of online learning to support educators and motivate children to succeed in reading, writing and mathematics.
Our privacy policy has been reissued to add detail on updated product features.
For the student users subscribed to Reading Eggs or Writing Legends, we added details on the features of free-text response activities and reading activities (school subscriptions only). Any personal information made available to us in our programs is only for education purposes and to deliver our engaging learning programs.
Our Data Privacy and Security FAQs and Cookies and Third Party Technologies Policy have also been updated with added detail on how website analytics are used and can be managed by users.
Thank you for being part of better ways to learn!
If you have questions about our policy, please contact us at privacy@3plearning.com
3P Privacy Office
(22 April 2024)
 
At 3P Learning, we value your privacy and understand the importance of keeping your personal information secure At 3P Learning, we value your privacy and understand the importance of keeping your personal information secure
.  . 
   
@ -26,18 +37,8 @@ provide
us. us.
   
About 3P Learning Ltd’s Privacy Policy About 3P Learning Ltd’s Privacy Policy
This webpage explains our privacy and security commitments in plain language. This policy explains our privacy and security commitments in plain language.
3P Learning is a global 3P Learning is a global provider of e-learning resources. We produce a range of online resources and a network of websites including  
provider of
e-learning resource
s
.
We produce and/or distribute
a range of online resources and
a network of
websites including but not limited to
those for the
 
Mathletics Mathletics
,  , 
Spellodrome Spellodrome
@ -55,14 +56,7 @@ Storyathon
   
   
Teachers Workshop Series Teachers Workshop Series
and and Brightpath Progress (collectively, the ‘Site’), and World Maths Day/ World Education Games branded resources and products.
Brightpath
Progress
 
(collectively, the ‘
Site
’), and World Maths Day/ World Education Games branded resources and products.
 
Each product or resource, together with challenge websites for national and regional events which may use or integrate with the Site, is Each product or resource, together with challenge websites for national and regional events which may use or integrate with the Site, is
owned owned
and and
@ -81,16 +75,11 @@ or
we we
’). ’).
   
References to the Site in this Privacy Policy References to the Site in this Privacy Policy include all 3P Learning products and resources that we produce and distribute.
include
all products and resources that we produce and /or distribute.
 
3P Learning is committed to protecting the safety and security of our registered users, including 3P Learning is committed to protecting the safety and security of our registered users, including
students, teachers, school administrators and parents (collectively,  students, teachers, school administrators and parents (collectively, 
Registrants Registrants
) and we are sensitive to our Registrant’s concerns about the safety of the personal information provided to us. Please read this Privacy Policy carefully ) and we are sensitive to concerns about the safety of the personal information provided to us. Please read this Privacy Policy carefully in order to understand how any personal information collected by us is used.
in order to
understand how any personal information collected by us is used.
As a global company, our Privacy Policy has been developed As a global company, our Privacy Policy has been developed
in accordance with in accordance with
a range of legislation which applies to us. In addition, we have developed our privacy framework to a range of legislation which applies to us. In addition, we have developed our privacy framework to
@ -152,47 +141,31 @@ School Customer
   
In the case of individual / home subscriptions ( In the case of individual / home subscriptions (
Home Customers Home Customers
) we seek consent from the Home Customer at the time of ) we seek consent from the Home Customer at the time of purchasing and registering the product to use the information collected from them (including the student). Subscriptions on behalf of a student who is a minor must be completed by the student’s parent or legal guardian.
purchasing
and registering the product to use the information collected.
Subscriptions
on behalf of
a
student
who
is a
minor, 
must
be
completed
by
the
student’s parent
or
legal
guardian
.
 
   
Registrants who do not give this consent (or do not have this consent provided on their behalf) cannot provide us with their personal information and cannot use the Site. You can however withdraw your consent at any time. Registrants who do not give this consent (or do not have this consent provided on their behalf) cannot provide us with their personal information and cannot use the Site. You can however withdraw your consent at any time.
How we collect and process your personal information How we collect and process your personal information
We may collect your personal information in a number of ways, including: We may collect your personal information in a number of ways, including:
directly from you (unless it is unreasonable or impracticable to do so); directly from you (unless it is unreasonable or impracticable to do so);
from our school / educational institution customers (e.g. teachers or school administrators that purchase access to our Site for their students and teachers); or from our School Customer (e.g. teachers or school administrators that purchase access to our Site for their students and teachers); or
from third parties such as our distributors (resellers and sales agents). from third parties such as our distributors (resellers and sales agents).
S General contact
tudents registering individually and not part of a school, must give their You may provide us with personal information when you contact us via our websites, by email or by phone or through feedback surveys. The information you provide will assist us in responding to your enquiry, or you may provide information anonymously.
consent at the time of registration to provide us with their personal information such as their name, age and email address (or if they are under 13 years of age, or legally a minor in their relevant Personal information for account subscription
location, a parent or guardian must consent on their behalf and provide the student’s personal information). For Home Customers, the parent or carer registering on behalf of their child(ren), must give their consent at the time of registration to provide us with information about them and their child(ren) to use our Services. We are unable to provide access to Services to students under 13 years of age or who are legally a minor in their relevant location, without the parent or carer providing consent and details to administer the account subscription.
Alternatively, parents registering on behalf of their child(ren), must give their consent at the time of registration to provide us with information about them and their child(ren). For School Customers: Teachers or administrators registering for their class or school must give their consent at the time of registration to provide us with their own name, class name, school name and their email address to administer the school / education institution’s account, as well as student details (name, class, and age).
  We also ask for Registrants’ consent to use any personal information collected in accordance with this Privacy Policy at the time of login to our Site. If a Registrant does not wish to provide us with their consent, they are unable agree to the Site Terms and Conditions and must not use the Site.
Teachers or administrators registering for their class or school must give their consent at the time of registration to provide us with their own name, class name, school name and their email address, as well as the names of their students. Personal information within in-program access
  The personal information or identifiers provided to us from the parent or teacher will be used in our programs to deliver our Services.
We also ask for Registrants’ consent to use any personal information collected The learning activities in our education programs may also allow personal information to be collected and processed as follows:
in accordance with Students and teachers may access learning activities that allow a free-text response to be entered, for example, educational book review, writing exercises, or to note learning outcomes. The information may be viewed by the subscribed Registrants within their account permissions. The teacher or parent may give additional consents for competition activities that we administer.
this Privacy Policy at the time of login to our Site. If a Registrant does not wish to provide us with their consent, they cannot agree to the Site Terms and Conditions and must not use the Site. Students may access learning activities for reading practice. Our program may collect voice-recordings of a student where a teacher has assigned a reading practice tasks (school customers only). Audio files can be deleted at any time and are automatically deleted after 24 months.
In circumstances personal information is entered by the user, consent is given by School or Home Customer to 3P Learning to use the information to deliver and these learning activities.
For School Customers, we do not enable additional services from third parties (such as class administration services) to collect or use personal information unless you have agreed to receive those services. In those circumstances the terms of the third party in relation to the collection and use of personal information will also apply.
Careers
You may provide us with personal information as an applicant, contractor or employee to discuss roles and careers at 3P Learning. You will receive our employer privacy statement and we will only use personal information for those discussions.
What we will do with your information What we will do with your information
The information collected from Registrants, customers or prospective customers may be used for the following purposes The information collected from Registrants, customers or prospective customers may be used for the following purposes:
to provide access to our products and services; to provide access to our products and services;
to manage prospective purchases, purchased subscriptions and payments including to provide quotes or offers. to manage prospective purchases, purchased subscriptions and payments including to provide quotes or offers.
to send a confirmation notice to the Registrant of the registration; to administer and manage accounts, including password resetting, responding to questions raised by Registrants, to contact the Registrant about any problems with the Registrant’s account or conduct on the Site; to send a confirmation notice to the Registrant of the registration; to administer and manage accounts, including password resetting, responding to questions raised by Registrants, to contact the Registrant about any problems with the Registrant’s account or conduct on the Site;
@ -205,11 +178,7 @@ for marketing purposes, but only where we have express or implied consent to con
Hall of Fame leaderboards: 3P Learning strives to provide a highly engaging Site for students. Given students have indicated their strong preference for their name to be shown publicly on our Sites in recognition of their achievements, we allow this – but we do not allow full names (i.e. First Name and Surname) to be shown publicly. In addition, all administrative user access to any Site permits the partial (to initials only) or full anonymising (by use of a pseudonym) of names, where preferred by the user. If you have any questions about the Hall of Fame and managing the information that is disclosed, please Hall of Fame leaderboards: 3P Learning strives to provide a highly engaging Site for students. Given students have indicated their strong preference for their name to be shown publicly on our Sites in recognition of their achievements, we allow this – but we do not allow full names (i.e. First Name and Surname) to be shown publicly. In addition, all administrative user access to any Site permits the partial (to initials only) or full anonymising (by use of a pseudonym) of names, where preferred by the user. If you have any questions about the Hall of Fame and managing the information that is disclosed, please
contact us contact us
. .
The Site does not provide students with any means to communicate directly with each other. There are no chat rooms connected with the learning resources. The Site does not provide students with any means to communicate directly with each other. There are no chat rooms connected with the learning resources. Access to, and use of customer feedback forums or our professional online communities, are designed and limited for use by parents, educators and/or other contributors who are not legally minors.
Access to, and use of customer feedback forums, such as 3P Learning
Uservoice
, is designed for use by parents, teachers and other contributors who are not legally minors
.
The Site may The Site may
have have
additional additional
@ -241,7 +210,7 @@ comply with
   
to enforce our Terms & Conditions or the terms of the licence granted to access and use the Site; to enforce our Terms & Conditions or the terms of the licence granted to access and use the Site;
the disclosure is to a third party that acts on our behalf, powers certain aspects of our Sites or processes data on our behalf, such as a distributor of our products and services, the licensor or owner of a product or resource that we distribute, or to a contracted service provider; the disclosure is to a third party that acts on our behalf, powers certain aspects of our Sites or processes data on our behalf, such as a distributor of our products and services, the licensor or owner of a product or resource that we distribute, or to a contracted service provider;
in connection with any transaction involving our companies or assets, where another party acquires ownership or operation of the Site, in which case that successor organization will be subject to the obligations in this Privacy Policy and any contractual representations we have entered into; or in connection with any transaction involving our companies or assets, where another party acquires ownership or operation of the Site, in which case that successor organization will be subject to the obligations in this Privacy Policy and any contractual representations we have entered into, and subject to law; or
to protect the safety and security of our Registrants and our Site. to protect the safety and security of our Registrants and our Site.
If third parties act on our behalf, we require them to hold, use and If third parties act on our behalf, we require them to hold, use and
disclose disclose
@ -278,14 +247,14 @@ Third Party
How long we hold your information How long we hold your information
We retain the personal information that we collect from and about our Registrants for as long as it is needed to provide access to the Site or to manage that Registrant’s account. We retain the personal information that we collect from and about our Registrants for as long as it is needed to provide access to the Site or to manage that Registrant’s account.
We take reasonable steps to delete the personal information we collect if your registration to use our Site lapses and you (or if you are under 13 or legally a minor in your relevant location, a parent or guardian may request on your behalf) opt out of receiving further communications from us, or if you ask us to delete your information. We may however retain and use personal information as necessary to comply with our legal and regulatory obligations, to resolve disputes and to enforce our agreements, and we may retain and use anonymous and aggregated information for performance reporting, benchmarking and analytic purposes and for product and service improvement. We take reasonable steps to delete the personal information we collect if your registration to use our Site lapses and you (or if you are under 13 or legally a minor in your relevant location, a parent or guardian may request on your behalf) opt out of receiving further communications from us, or if you ask us to delete your information. We may however retain and use personal information as necessary to comply with our legal and regulatory obligations, to resolve disputes and to enforce our agreements, and we may retain and use anonymous and aggregated information for performance reporting, benchmarking and analytic purposes and for product and service improvement.
Registrants can request that their personal information be deleted by contacting the 3P Learning Data Protection and Privacy Officers as set out below: Registrants can request that their personal information be deleted by contacting us:
For Reading Eggs/Mathseeds products: For Reading Eggs/Mathseeds products:
dpo@3plearning.com dpo@3plearning.com
For other products: For other products:
privacy@3plearning.com privacy@3plearning.com
Updating and accessing your personal information Updating and accessing your personal information
Registrants have a right to request a copy of the personal information we hold about them, and Registrants can also update their personal information at any time, in each case by contacting 3P Learning. Registrants have a right to request a copy of the personal information we hold about them, and Registrants can also update their personal information at any time, in each case by contacting 3P Learning.
If you wish to receive a copy of this information or to update or correct information held about you, please address your request to the Privacy and Data Protection Officers. We will endeavour to deal with your request promptly. If you wish to receive a copy of this information or to update or correct information held about you, please address your request to the Privacy and Data Protection Officers at privacy@3plearning.com. We will endeavour to deal with your request promptly.
Keeping your personal information secure Keeping your personal information secure
3P Learning is committed to information security. We will use all reasonable endeavours to keep the personal information we collect and use in a secure environment, and we have 3P Learning is committed to information security. We will use all reasonable endeavours to keep the personal information we collect and use in a secure environment, and we have
implemented implemented
@ -301,17 +270,17 @@ new technology
We use Microsoft Azure and Amazon Web Services for data hosting and storage. Both providers are recognised for their leading approaches to data security. We use Microsoft Azure and Amazon Web Services for data hosting and storage. Both providers are recognised for their leading approaches to data security.
Where data is hosted Where data is hosted
(Backup) (Backup)
Reading Eggs, Mathseeds, Wordflyers Reading Eggs, Mathseeds, Wordflyers, Writing legends
AWS AWS
US US
(Australia) (Australia)
Mathletics, Spellodrome Mathletics
Microsoft Azure Microsoft Azure
US US
(West Europe) (West Europe)
Writing Legends, Storyathon Writing Legends, Storyathon
Microsoft Azure Microsoft Azure
Australia Australia and US.
(West Europe) (West Europe)
Brightpath Progress Brightpath Progress
AWS AWS
@ -371,7 +340,7 @@ required
   
Anonymous or aggregated information Anonymous or aggregated information
In addition to personal information and results data, 3P Learning also collects anonymous information about Registrants and the activities of Registrants on the Site. Anonymous information is information that is not linked to the name or identity of a user. This information is used for educational performance reporting and analytics and to assist us in enhancing the learning resources. The information remains anonymous at all times. In addition to personal information and results data, 3P Learning also collects anonymous information about Registrants and the activities of Registrants on the Site. Anonymous information is information that is not linked to the name or identity of a user. This information is used for educational performance reporting and analytics and to assist us in enhancing the learning resources. The information remains anonymous at all times.
3P Learning utilises third-party providers to power certain elements of the Company’s online marketing and advertising. These service providers collect data about your activities that does not personally or directly identify you when you visit our website or the websites and online services where we display advertisements (i.e. publishers). This information may include the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we and these third party service providers collect to serve you more relevant advertisements regarding 3P Learning resources (referred to as “retargeting”). We collect information about where you saw the ads and what ads you clicked on. This is data that does not personally or directly identify you. We do not engage in this type of marketing or advertising to students or children. 3P Learning powers certain elements of the Company’s online marketing and advertising using information from third-party service providers that already know about you (referred to as ‘retargeting’). We collect information about where you saw the ads and what ads you clicked on. This is data that does not personally or directly identify you. We do not engage in this type of marketing or advertising to students or children.
When agreeing to the Term and Conditions, Registrants grant us the right to use this anonymous information for our own purposes, such as the preparation of statistical reports or to improve and change the content of our products. When agreeing to the Term and Conditions, Registrants grant us the right to use this anonymous information for our own purposes, such as the preparation of statistical reports or to improve and change the content of our products.
You can find more information on You can find more information on
co co
@ -385,22 +354,16 @@ Third Party
. .
   
Revision of Privacy Policy Revision of Privacy Policy
3P Learning reserves the right to change, modify, or revise this Privacy Policy 3P Learning reserves the right to change, modify, or revise this Privacy Policy in order to comply with any applicable laws, to reflect changes in our processes or for any other reason at any time.
in order to We will notify Registrants when we update this Privacy Policy by publishing our notification on this website. We also communicate important changes in our Privacy Policy to Registered Users and customers during their subscription term.
comply with By accessing our learning Sites or websites you consent to the terms under which we process your information set out in this Privacy Policy, including how we notify you of amendments to this Privacy Policy.
any applicable laws, to reflect changes in our processes or for any other reason at any time. Material changes in our Privacy Policy will be communicated to Registered Users and customers, but we also encourage our Registrants to check the Privacy Policy periodically to read about any changes, modifications, or revisions. Registrants may wish to check it each time they
submit
personal information. You will be
deemed
to have consented to such variation by your continued use of the Site following any changes being made.
 
Contact Us Contact Us
All requests to access, update and delete personal information as well as questions and concerns about your personal information and this Privacy Policy should be directed All requests to access, update and delete personal information as well as questions and concerns about your personal information and this Privacy Policy should be directed
as follows. as follows.
For Reading Eggs/Mathseeds products: For Reading Eggs/Mathseeds products:
dpo@3plearning.com dpo@3plearning.com
For other products: For other products:
privacy@3plearning.com privacy@3plearning.com
If you have a question or a complaint you can also write to us at If you have a question or a complaint you can also write to us at
   
Privacy Officer 3P Learning Privacy Officer 3P Learning
@ -418,14 +381,11 @@ endeavor
to respond to your query as quickly as possible. to respond to your query as quickly as possible.
   
If you are not satisfied with the response you receive, you may have the right to contact the regulator responsible for privacy in your home country. If you are not satisfied with the response you receive, you may have the right to contact the regulator responsible for privacy in your home country.
To contact us by phone, please find the contact numbers to our customer support office on this To contact us by phone, please find the contact numbers to our customer support office on the last page of this policy.
page
.
 
Special information for users across Canada Special information for users across Canada
3P Learning is committed to providing access to our resources through an environment that is compliant with all national and provincial privacy requirements applicable to us, and those requirements that apply to our School Customers across Canada. 3P Learning is committed to providing access to our resources through an environment that is compliant with all national and provincial privacy requirements applicable to us, and those requirements that apply to our School Customers across Canada.
This Privacy Policy has been developed with the standards required to be compliant with the Alberta Freedom of Information and Protection of Privacy Act, the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), the Personal Information International Disclosure Protection Act (Nova Scotia) (“PIIDPA”), the Freedom of Information and Protection of Privacy Act (British Columbia) (“FIPPA”) and the Municipal Freedom of Information and Protection of Privacy Act, Ontario (“MFIPPA”). This Privacy Policy has been developed with the standards required to be compliant with the Alberta Freedom of Information and Protection of Privacy Act, the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), the Personal Information International Disclosure Protection Act (Nova Scotia) (“PIIDPA”), the Freedom of Information and Protection of Privacy Act (British Columbia) (“FIPPA”) and the Municipal Freedom of Information and Protection of Privacy Act, Ontario (“MFIPPA”).
Information that is located outside Canada will be subject to legal requirements in those foreign countries and may be subject to access requests from foreign governments, courts, law enforcement officials and national security authorities, according to the laws applicable to us and our service providers. Information that is located outside Canada will adhere and be subject to legal requirements in those foreign countries. We review and respond to requirements according to the laws applicable to us and our service providers.
For School Customers – Mathletics For School Customers – Mathletics
  Our customer   Our customer
service team in Canada administers student data for Mathletics for Canadian school customers.  Accordingly, student names remain in Canada for this service. The data pertaining to a student’s activity within the platform (non-personally identifiable data) is stored in the East US 2 region of Microsoft Azure, and backed up in West Europe.  Access to data is restricted to users with approved access to 3P applications. The School may approve teachers, administration and IT personnel to access information (including student information) held in the school account. service team in Canada administers student data for Mathletics for Canadian school customers.  Accordingly, student names remain in Canada for this service. The data pertaining to a student’s activity within the platform (non-personally identifiable data) is stored in the East US 2 region of Microsoft Azure, and backed up in West Europe.  Access to data is restricted to users with approved access to 3P applications. The School may approve teachers, administration and IT personnel to access information (including student information) held in the school account.
@ -434,10 +394,10 @@ service team in Canada administers student data for Mathletics for Canadian scho
   
        Please contact our Privacy Officer if you require         Please contact our Privacy Officer if you require
additional information at: additional information at:
        Privacy Officer, 3P Learning, 655 Parramatta Road, Leichhardt, NSW 2040 Australia,            or         Privacy Officer, 3P Learning, 655 Parramatta Road, Leichhardt, NSW 2040 Australia, or
privacy@3plearning.com privacy@3plearning.com
.   .  
        If you have any further questions or would like to contact us by telephone regarding          the above: please visit our         If you have any further questions or would like to contact us by telephone regarding the above: please visit our
Contact Us Contact Us
page for details. page for details.
Special Information for users in the European Union and the United Kingdom Special Information for users in the European Union and the United Kingdom
@ -466,16 +426,14 @@ here
Additional information about Amazon Web Services’ compliance with the EU GDPR is available Additional information about Amazon Web Services’ compliance with the EU GDPR is available
here here
. .
In most instances, personal data about our EU and UK based customers is collected, accessed and managed by our sales, operational and customer support teams in the United Kingdom. Very occasionally however, such information may be shared with our employees in one of our offices outside of the UK e.g. to respond to an urgent customer support query outside of normal hours or for internal reporting processes. Our main offices outside of the EU are located in Calgary, Canada and Sydney, Australia. To ensure appropriate safeguards exist in relation to such transfers, 3P Learning has implemented In most instances, personal data about our EU and UK based customers is collected, accessed and managed by our sales, operational and customer support teams in the United Kingdom. Very occasionally however, such information may be shared with our employees in one of our offices outside of the UK e.g. to respond to an urgent customer support query outside of normal hours or for internal reporting processes. Our main offices outside of the EU and UK are located in Calgary, Canada and Sydney, Australia. To ensure appropriate safeguards exist in relation to such transfers, 3P Learning has implemented standard contractual clauses to cover the transfer of data relevant to EU and UK registrants to other companies within the 3P Group that are not located in the EU.
standard contractual clauses
to cover the transfer of data relevant to EU and UK registrants to other companies within the 3P Group that are not located in the EU.
We stay up to date with regulatory developments in the EU and the UK to ensure that appropriate and compliant safeguards are in place for the transfer of any personal information outside of the EU or UK. We stay up to date with regulatory developments in the EU and the UK to ensure that appropriate and compliant safeguards are in place for the transfer of any personal information outside of the EU or UK.
Additionally, please refer to information about our Hall of Fame. Additionally, please refer to information about our Hall of Fame.
For further information, please contact the 3P Learning Data Protection and Privacy Officers, whose details are as below: For further information, please contact the 3P Learning Data Protection and Privacy Officers, whose details are as below:
For Reading Eggs/Mathseeds products: For Reading Eggs/Mathseeds products:
dpo@3plearning.com dpo@3plearning.com
For other products: For other products:
privacy@3plearning.com privacy@3plearning.com
If you have any further questions or would like to contact us regarding the above: please visit our If you have any further questions or would like to contact us regarding the above: please visit our
Contact Us Contact Us
page for details. page for details.
@ -486,13 +444,13 @@ privacy.gov.au
Canada: Canada:
priv.gc.ca/en priv.gc.ca/en
European Union: European Union:
ec.europa.eu/justice_home/fsj/privacy gdpr.eu
India: India:
mit.gov.in/default.aspx meity.gov.in/
New Zealand: New Zealand:
privacy.org.nz privacy.org.nz
Singapore: Singapore:
mica.gov.sg pdpc.gov.sg
United Kingdom: United Kingdom:
ico.org.uk ico.org.uk
USA: USA:
@ -500,44 +458,18 @@ ftc.gov
South Africa: South Africa:
popia.co.za popia.co.za
Cookies & Third Party Technologies Policy Cookies & Third Party Technologies Policy
1 June 2023 22 April 2024
T This section explains how 3P Learning Limited and its group entities (
his section explains how 3P Learning
Limited and its group entities (
3P Learning 3P Learning
 or  or
we we
) ) use cookies and third party technologies on our websites (
use cookies and
third party
technologies on our websites (
Websites Websites
) and in online products and services that we own, ), web and mobile apps, and in online products and services that we own, operate and distribute, including Mathletics, Mathseeds, Reading Eggs, Word Flyers, Writing Legends, Storyathon, Teachers Workshop Series and Brightpath Progress (
operate
and/or distribute, including Mathletics,
Mathseeds
, Reading Eggs,
Word Flyers, Writing Legends,
Storyathon
,
Teachers Workshop Series
and
Brightpath
Progress
(
Services Services
). It explains what these technologies are and why we use them, and how to contact us with any questions concerning our use of cookies or ). It explains what these technologies are and why we use them, and how to contact us with any questions concerning our use of cookies or third party technologies.
third party
technologies.
What are cookies? What are cookies?
A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies perform various tasks, including remembering your preferences, and are an important part of improving your experience of our Websites and Services. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies perform various tasks, including remembering your preferences, and are an important part of improving your experience of our Websites and Services.
There are three main types of cookies:
Session cookies:
 specific to a particular visit and limited to sending session identifiers (random numbers generated by the server) so you don’t have to re-enter information when you navigate to a new page or check out. Session cookies are not permanently stored on your device and are deleted when the browser closes;
Persistent cookies:
 record information about your preferences and are stored in your browser cache or mobile device; and
Third party cookies:
  placed by someone other than us which may gather data across multiple websites or sessions.
We use cookies and third party technologies for several reasons, including: We use cookies and third party technologies for several reasons, including:
for technical reasons in order for our Websites and Services to operate; for technical reasons in order for our Websites and Services to operate;
to store user preferences and other information to save you time, or tell the web server that you have returned to a specific page; to store user preferences and other information to save you time, or tell the web server that you have returned to a specific page;
@ -547,24 +479,23 @@ third party cookies through our Websites and Services for advertising, analytics
We We
do not do not
use cookies or third party providers to engage in behavioural targeting of advertisements to students. use cookies or third party providers to engage in behavioural targeting of advertisements to students.
You may manage how you accept or block cookies in the browser settings or settings of your device (see further below for more information).
What cookies do we use? What cookies do we use?
We use the following cookies: When you visit our Websites, wee use the following cookies:
Essential website cookies. Essential website cookies.
 These are cookies that are required for the operation of our Website, Services and the use of their features. The information collected relates to the operation of our Website and Services (e.g. website scripting language and security tokens) and enables us to provide you with the service you have requested. In most cases these are session cookies and are deleted when you close your browser. Some may persist for up to 48 hrs to improve the experience for users that log back into the Services within a short period of logging out.  These are cookies that are required for the operation of our Website, Services and the use of their features. The information collected relates to the operation of our Website and Services (e.g. website scripting language and security tokens) and enables us to provide you with the service you have requested. In most cases these are session cookies and are deleted when you close your browser. Some may persist for up to 48 hrs to up to 13 months improve the experience for users that log back into the Services within a short range of periods of logging out.
Analytical / performance cookies. Analytical / performance cookies.
 These cookies collect information on how users use our Website, for example which pages you visit most often, whether you receive any error messages and how you arrived at our website. Information collected by these cookies is used to improve your use of our Website and Services. These cookies expire after a period of inactivity.  These cookies collect information on how users use our Website, for example which pages you visit most often, whether you receive any error messages and how you arrived at our website. Information collected by these cookies is used to improve your use of our Website and Services. These cookies expire after a period of inactivity.
Functionality cookies. Functionality cookies.
 These cookies are used to enhance the functionality of our Websites and Services, to improve your user experience and to make your visits more tailored and enjoyable, by remembering the choices you have made when interacting with our websites and online products. In most cases these cookies are persistent cookies and remain stored, in order to recall your preferences, until you clear your cache.  These cookies are used to enhance the functionality of our Websites and Services, to improve your user experience and to make your visits more tailored and enjoyable, by remembering the choices you have made when interacting with our websites and online products. In most cases these cookies are persistent cookies and remain stored, in order to recall your preferences, until you clear your cache.
Advertising cookies. Advertising cookies.
 These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. In most cases these cookies expire within 90 days.  These cookies are used to make advertising messages more relevant to the user of the Website and are based on the user’s browser settings. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting ads that are based on your interests. In most cases these cookies expire within 90 days but can persist up to 13 months. We do not use cookies to engage in behavioural targeting of advertisements to students.
We do not use cookies to engage in behavioural targeting of advertisements to students
.
 
Additional information about third party cookies Additional information about third party cookies
Some of the third party cookies we use on our Website include: Some of the third party cookies we use on our Website include:
Cookies to monitor web traffic and analysis services. We use Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. All the information these cookies collect is aggregated and therefore anonymous. You can find more information about Google Analytics at the following links:  Marketing Platform Google and  Safeguarding your data. Cookies to monitor web traffic and analysis services. We use Google Analytics, LinkedIn and Microsoft page analytics services to help us understand how you use the site and ways that we can improve your experience. Cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. Generally, all the information these cookies collect is aggregated and therefore anonymous.
Cookies that allow the provision of enhanced functionality and personalisation, such as videos. We use services like Wistia and WalkMe to power some of these features on our Website and in our Services. Cookies that allow the provision of enhanced functionality and personalisation, such as videos.
Cookies used for advertising and marketing purposes to promote our Services, including but not limited to Google AdWords, LinkedIn and Facebook. Cookies used for advertising and marketing purposes to promote our Services and/or provide aggregated data to help us review our digital content. We may engage the services of Google AdWords, LinkedIn and Meta/Facebook.
The data and insights we obtain from third party technologies are used by 3P Learning companies to help us deliver our services.
Other third party technologies Other third party technologies
Other Other
third party third party
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ese ese
may include but are not limited to: may include but are not limited to:
   
services plug ins that help us better understand our site visitors and app users
to allow users to share content on social media platforms technologies to support the internal operations of our business
  services to allow users to share content on social media platforms – for example, to share a news article from our public website . We sometimes contract third-party service providers, vendors, SDKs or plug ins to assist us in better understanding our site visitors and app users. These service providers are not permitted to use the information collected on our behalf except to help support the internal operations of our business.
t To find out more about the third party services, refer to our
hird-party speech recognition services Data Privacy and Security FAQs.
 
p
lug ins that help us better understand our side visitors and app users
 
t
echnologies to support the internal operations of our business 
 
Specifically, some features in our Websites and products use third-party speech recognition service provider
Soapbox Labs
 (https://www.soapboxlabs.com) Soapbox Labs delete the audio files we send them after processing.
We sometimes contract third-party service providers, vendors, SDKs or plug ins to assist us in better understanding our site visitors and app users. These service providers link such as Salesforce and Zoho, are not permitted to use the information collected on our behalf except to help support the internal operations of our business.
IP Addresses IP Addresses
Additionally, when visitors request pages from our Websites and Services, 3P Learning’s servers log the visitor’s internet protocol address (“ Additionally, when visitors request pages from our Websites and Services, 3P Learning’s servers log the visitor’s internet protocol address (“
IP address IP address
@ -621,7 +541,65 @@ here
or if located in the European Union, by clicking or if located in the European Union, by clicking
here here
. Please note this does not opt you out of being served advertising. You may continue to receive generic advertisements. . Please note this does not opt you out of being served advertising. You may continue to receive generic advertisements.
Contact Us Mobile App technologies
Our mobile Apps deliver access to a range of learning programs. We use technologies to support how the App operates and to check the performance of the App. You can review the App details, including the permissions settings that you consent to, before installing the App on your device.
If you have any further questions, please contact us.
Privacy Officer
Privacy@3plearning.com
3P Learning Ltd
655 Parramatta Road,
Leichhardt, Sydney,
NSW, 2040, Australia
For Telephone details please see below:
Other Enquiries:
Asia Pacific
Australia
Asia
Telephone +61 290192800
Fax +61 282145869
+612 9019 2800
customerservice@3plearning.asia
New Zealand
Pakistan
0800 375 327
customerservice@3plearning.co.nz
+92 111 44 33 55
cs.pk@3plearning.com
Europe, Africa and
Middle East
UK and Europe
Middle East
Existing Customers
+44 117 370 1990
support@3plearning.co.uk
New Enquiries
+44 117 370 1578
registrations@3plearning.co.uk
Existing Customers
+44 117 370 1990
New Enquiries
+44 117 370 1578
middleeast@3plearning.com
Africa
+27 (0)11 7068959
customerservice@3plearning.co.za
Across the Americas
Canada
Mexico and Peru
+1 877 467 6851
customerservice@3plearning.ca
+52 557 827 9581
info@quipus.mx
USA
Latin America
and the Caribbean
+1 866 387 9139
Existing Customers
support.usa@3plearning.com
New Enquiries
info.usa@3plearning.com
+1 866 387 9139
support.usa@3plearning.com
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