Policies have been updated for the following sites:
seesaw_privacy https://web.seesaw.me/privacy-policy 3plearning_privacy https://www.3plearning.com/privacy?locate=en-AU
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@ -20,7 +20,7 @@ Our privacy policy has been reissued to add detail on updated product features.
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For the student users subscribed to Reading Eggs or Writing Legends, we added details on the features of free-text response activities and reading activities (school subscriptions only). Any personal information made available to us in our programs is only for education purposes and to deliver our engaging learning programs.
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For the student users subscribed to Reading Eggs or Writing Legends, we added details on the features of free-text response activities and reading activities (school subscriptions only). Any personal information made available to us in our programs is only for education purposes and to deliver our engaging learning programs.
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Our Data Privacy and Security FAQs and Cookies and Third Party Technologies Policy have also been updated with added detail on how website analytics are used and can be managed by users.
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Our Data Privacy and Security FAQs and Cookies and Third Party Technologies Policy have also been updated with added detail on how website analytics are used and can be managed by users.
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Thank you for being part of better ways to learn!
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Thank you for being part of better ways to learn!
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If you have questions about our policy, please contact us at privacy@3plearning.com
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If you have questions about our policy, please contact us at privacy@3plearning.com
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3P Privacy Office
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3P Privacy Office
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(22 April 2024)
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(22 April 2024)
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@ -249,12 +249,12 @@ We retain the personal information that we collect from and about our Registrant
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We take reasonable steps to delete the personal information we collect if your registration to use our Site lapses and you (or if you are under 13 or legally a minor in your relevant location, a parent or guardian may request on your behalf) opt out of receiving further communications from us, or if you ask us to delete your information. We may however retain and use personal information as necessary to comply with our legal and regulatory obligations, to resolve disputes and to enforce our agreements, and we may retain and use anonymous and aggregated information for performance reporting, benchmarking and analytic purposes and for product and service improvement.
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We take reasonable steps to delete the personal information we collect if your registration to use our Site lapses and you (or if you are under 13 or legally a minor in your relevant location, a parent or guardian may request on your behalf) opt out of receiving further communications from us, or if you ask us to delete your information. We may however retain and use personal information as necessary to comply with our legal and regulatory obligations, to resolve disputes and to enforce our agreements, and we may retain and use anonymous and aggregated information for performance reporting, benchmarking and analytic purposes and for product and service improvement.
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Registrants can request that their personal information be deleted by contacting us:
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Registrants can request that their personal information be deleted by contacting us:
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For Reading Eggs/Mathseeds products:
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For Reading Eggs/Mathseeds products:
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dpo@3plearning.com
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dpo@3plearning.com
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For other products:
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For other products:
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privacy@3plearning.com
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privacy@3plearning.com
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Updating and accessing your personal information
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Updating and accessing your personal information
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Registrants have a right to request a copy of the personal information we hold about them, and Registrants can also update their personal information at any time, in each case by contacting 3P Learning.
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Registrants have a right to request a copy of the personal information we hold about them, and Registrants can also update their personal information at any time, in each case by contacting 3P Learning.
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If you wish to receive a copy of this information or to update or correct information held about you, please address your request to the Privacy and Data Protection Officers at privacy@3plearning.com. We will endeavour to deal with your request promptly.
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If you wish to receive a copy of this information or to update or correct information held about you, please address your request to the Privacy and Data Protection Officers at privacy@3plearning.com. We will endeavour to deal with your request promptly.
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Keeping your personal information secure
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Keeping your personal information secure
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3P Learning is committed to information security. We will use all reasonable endeavours to keep the personal information we collect and use in a secure environment, and we have
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3P Learning is committed to information security. We will use all reasonable endeavours to keep the personal information we collect and use in a secure environment, and we have
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implemented
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implemented
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@ -361,9 +361,9 @@ Contact Us
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All requests to access, update and delete personal information as well as questions and concerns about your personal information and this Privacy Policy should be directed
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All requests to access, update and delete personal information as well as questions and concerns about your personal information and this Privacy Policy should be directed
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as follows.
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as follows.
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For Reading Eggs/Mathseeds products:
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For Reading Eggs/Mathseeds products:
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dpo@3plearning.com
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dpo@3plearning.com
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For other products:
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For other products:
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privacy@3plearning.com
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privacy@3plearning.com
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If you have a question or a complaint you can also write to us at
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If you have a question or a complaint you can also write to us at
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Privacy Officer 3P Learning
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Privacy Officer 3P Learning
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@ -395,7 +395,7 @@ service team in Canada administers student data for Mathletics for Canadian scho
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Please contact our Privacy Officer if you require
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Please contact our Privacy Officer if you require
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additional information at:
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additional information at:
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Privacy Officer, 3P Learning, 655 Parramatta Road, Leichhardt, NSW 2040 Australia, or
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Privacy Officer, 3P Learning, 655 Parramatta Road, Leichhardt, NSW 2040 Australia, or
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privacy@3plearning.com
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privacy@3plearning.com
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If you have any further questions or would like to contact us by telephone regarding the above: please visit our
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If you have any further questions or would like to contact us by telephone regarding the above: please visit our
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Contact Us
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Contact Us
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@ -431,9 +431,9 @@ We stay up to date with regulatory developments in the EU and the UK to ensure t
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Additionally, please refer to information about our Hall of Fame.
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Additionally, please refer to information about our Hall of Fame.
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For further information, please contact the 3P Learning Data Protection and Privacy Officers, whose details are as below:
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For further information, please contact the 3P Learning Data Protection and Privacy Officers, whose details are as below:
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For Reading Eggs/Mathseeds products:
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For Reading Eggs/Mathseeds products:
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dpo@3plearning.com
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dpo@3plearning.com
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For other products:
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For other products:
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privacy@3plearning.com
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privacy@3plearning.com
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If you have any further questions or would like to contact us regarding the above: please visit our
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If you have any further questions or would like to contact us regarding the above: please visit our
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Contact Us
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Contact Us
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page for details.
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page for details.
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@ -545,7 +545,7 @@ Mobile App technologies
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Our mobile Apps deliver access to a range of learning programs. We use technologies to support how the App operates and to check the performance of the App. You can review the App details, including the permissions settings that you consent to, before installing the App on your device.
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Our mobile Apps deliver access to a range of learning programs. We use technologies to support how the App operates and to check the performance of the App. You can review the App details, including the permissions settings that you consent to, before installing the App on your device.
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If you have any further questions, please contact us.
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If you have any further questions, please contact us.
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Privacy Officer
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Privacy Officer
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Privacy@3plearning.com
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Privacy@3plearning.com
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3P Learning Ltd
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3P Learning Ltd
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655 Parramatta Road,
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655 Parramatta Road,
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Leichhardt, Sydney,
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Leichhardt, Sydney,
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@ -558,48 +558,48 @@ Asia
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Telephone +61 290192800
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Telephone +61 290192800
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Fax +61 282145869
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Fax +61 282145869
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+612 9019 2800
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+612 9019 2800
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customerservice@3plearning.asia
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customerservice@3plearning.asia
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New Zealand
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New Zealand
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Pakistan
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Pakistan
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0800 375 327
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0800 375 327
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customerservice@3plearning.co.nz
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customerservice@3plearning.co.nz
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+92 111 44 33 55
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+92 111 44 33 55
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cs.pk@3plearning.com
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cs.pk@3plearning.com
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Europe, Africa and
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Europe, Africa and
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Middle East
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Middle East
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UK and Europe
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UK and Europe
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Middle East
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Middle East
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Existing Customers
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Existing Customers
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+44 117 370 1990
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+44 117 370 1990
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support@3plearning.co.uk
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support@3plearning.co.uk
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New Enquiries
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New Enquiries
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+44 117 370 1578
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+44 117 370 1578
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registrations@3plearning.co.uk
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registrations@3plearning.co.uk
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Existing Customers
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Existing Customers
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+44 117 370 1990
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+44 117 370 1990
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New Enquiries
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New Enquiries
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+44 117 370 1578
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+44 117 370 1578
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middleeast@3plearning.com
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middleeast@3plearning.com
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Africa
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Africa
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+27 (0)11 7068959
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+27 (0)11 7068959
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customerservice@3plearning.co.za
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customerservice@3plearning.co.za
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Across the Americas
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Across the Americas
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Canada
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Canada
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Mexico and Peru
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Mexico and Peru
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+1 877 467 6851
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+1 877 467 6851
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customerservice@3plearning.ca
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customerservice@3plearning.ca
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+52 557 827 9581
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+52 557 827 9581
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info@quipus.mx
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info@quipus.mx
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USA
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USA
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Latin America
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Latin America
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and the Caribbean
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and the Caribbean
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+1 866 387 9139
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+1 866 387 9139
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Existing Customers
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Existing Customers
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support.usa@3plearning.com
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support.usa@3plearning.com
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New Enquiries
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New Enquiries
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info.usa@3plearning.com
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info.usa@3plearning.com
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+1 866 387 9139
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+1 866 387 9139
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support.usa@3plearning.com
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support.usa@3plearning.com
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Skip to
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Skip to
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@ -4,51 +4,57 @@ URL: https://web.seesaw.me/privacy-policy
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1. Introduction
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1. Introduction
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Seesaw’s mission is to create an environment where students can be their best. Protecting your privacy is fundamental to our mission and business. This Privacy Policy governs the use of Personal Information collected by our websites at seesaw.me, the Seesaw Applications, and any other online or offline offerings (collectively “the Seesaw Service”, “the Service”, “Seesaw”, “we”, “us”, or “our”). This includes, for example, personally identifiable information that we collect when you create an account (“Account Information”), content added to class journals (“Journal Content”), activities teachers create (“Activities”), and messages (“Messages”) sent via Seesaw.
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Seesaw’s mission is to create an environment where students can be their best. Protecting your privacy is fundamental to our mission and business. This Privacy Policy governs the use of Personal Information collected by our websites at seesaw.me, the Seesaw Applications, and any other online or offline offerings (collectively “the Seesaw Service”, “the Service”, “Seesaw”, “we”, “us”, or “our”). This includes, for example, personally identifiable information that we collect when you create an account (“Account Information”), content added to class journals (“Journal Content”), activities teachers create (“Activities”), and messages (“Messages”) sent via Seesaw.
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In order to use Seesaw, you must create an account and agree to this Privacy Policy. If you don’t agree with this Privacy Policy, you cannot use Seesaw. You can contact us anytime with questions about this policy at privacy@seesaw.me.
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In order to use Seesaw, you must create an account and agree to this Privacy Policy. If you don’t agree with this Privacy Policy, you cannot use Seesaw. You can contact us anytime with questions about this policy at privacy@seesaw.me.
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For purposes of this Privacy Policy, “Personal Information” means any information about an identifiable individual or information that can be used to identify an individual, and includes “Personal Data” as that term is defined under the European Union General Data Protection Regulation (“GDPR”). “Student Data” means any personal information, metadata, or content directly attributable to a student user.
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For purposes of this Privacy Policy, “Personal Information” means any information about an identifiable individual or information that can be used to identify an individual, and includes “Personal Data” as that term is defined under the European Union General Data Protection Regulation (“GDPR”). “Student Data” means any personal information, metadata, or content directly attributable to a student user.
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2. Changes to Our Privacy Policy
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2. Changes to Our Privacy Policy
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Seesaw may from time to time make changes to this Privacy Policy to account for changes to our practices or applicable law. If we make changes to this Privacy Policy that materially affect your rights, we will notify you by email about these changes, and post a notice to our service, or otherwise contact you as required under applicable law. Your continued use of the Services following notification by Seesaw means you thereby agree to the new Privacy Policy.
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Seesaw may from time to time make changes to this Privacy Policy to account for changes to our practices or applicable law. If we make changes to this Privacy Policy that materially affect your rights, we will notify you by email about these changes, and post a notice to our service, or otherwise contact you as required under applicable law. Your continued use of the Services following notification by Seesaw means you thereby agree to the new Privacy Policy.
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3. Seesaw and FERPA
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3. Seesaw and FERPA
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Data collected by Seesaw includes Student Data from education records that are subject to the Family Educational Rights and Privacy Act, “FERPA”, (“FERPA Records”), including student names, parent or guardian (collectively, “Family Member”) names, Messages, and Journal Content. To the extent that Student Data includes FERPA Records, you designate Seesaw as a “School Official” (as that term is used in FERPA and its implementing regulations) under the direct control of the school with regard to the use and maintenance of the FERPA Records and Seesaw agrees to comply with FERPA.
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Data collected by Seesaw includes Student Data from education records that are subject to the Family Educational Rights and Privacy Act, “FERPA”, (“FERPA Records”), including student names, parent or guardian (collectively, “Family Member”) names, Messages, and Journal Content. To the extent that Student Data includes FERPA Records, you designate Seesaw as a “School Official” (as that term is used in FERPA and its implementing regulations) under the direct control of the school with regard to the use and maintenance of the FERPA Records and Seesaw agrees to comply with FERPA.
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4. Seesaw and COPPA
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4. Seesaw and COPPA
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The Children’s Online Privacy Protection Act protects personal information belonging to a child younger than 13. How we collect information from users under 13, the types of information we collect, and the reasons for collecting this information are described in Sections 7, 8, and 9, respectively. We do not require users younger than 13 to disclose more information than is reasonably necessary to use the Services.
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The Children’s Online Privacy Protection Act protects personal information belonging to a child younger than 13. How we collect information from users under 13, the types of information we collect, and the reasons for collecting this information are described in Sections 7, 8, and 9, respectively. We do not require users younger than 13 to disclose more information than is reasonably necessary to use the Services.
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We use a handful of analytics providers in relation to all users, including users under 13, to help us improve the Services. These third-party service providers do not use your data for any purpose other than to provide the Services. You can view a list of Seesaw’s third-party service providers and review their privacy policies here: https://seesaw.com/subprocessor. If you have questions about our third-party service providers, you can contact us at privacy@seesaw.me.
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We use a handful of analytics providers in relation to all users, including users under 13, to help us improve the Services. These third-party service providers do not use your data for any purpose other than to provide the Services. You can view a list of Seesaw’s third-party service providers and review their privacy policies here: https://seesaw.com/subprocessor. If you have questions about our third-party service providers, you can contact us at privacy@seesaw.me.
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Information for parents or guardians on how to correct, edit, download, update, or delete data about your student can be found in Sections 17 and 18 below.
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Information for parents or guardians on how to correct, edit, download, update, or delete data about your student can be found in Sections 17 and 18 below.
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5. Who does Seesaw collect information from?
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5. Who does Seesaw collect information from?
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We collect information from individuals who create accounts on Seesaw, which includes teachers, students, and Family Members. We also collect limited log data from all visitors to our marketing website.
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We collect information from individuals who create accounts on Seesaw, which includes teachers, students, and Family Members. We also collect limited log data from all visitors to our marketing website.
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6. How does Seesaw obtain my information?
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6. How does Seesaw obtain my information?
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We receive information from the information that you and others provide, from your device(s), and from third-party services. The categories of sources from which we’ve collected or received information include:
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We receive information from the information that you and others provide, from your device(s), and from third-party services. The categories of sources from which we’ve collected or received information include:
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You: We collect the content, communications, and other information you provide when you use Seesaw.
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You: We collect the content, communications, and other information you provide when you use Seesaw.
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Other people: We collect information that other people provide when they use Seesaw, such as when a teacher adds a parent’s phone number to send updates about a student’s work.
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Other people: We collect information that other people provide when they use Seesaw, such as when a teacher adds a parent’s phone number to send updates about a student’s work.
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Your device(s): We collect information from and about the computers, phones, and other web-connected devices you use with Seesaw.
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Your device(s): We collect information from and about the computers, phones, and other web-connected devices you use with Seesaw.
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Third-Parties: When you create a Seesaw account using a third-party service (e.g. Google or Clever), we access the name, profile picture, and email address (if available) provided by these services.
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Third-Parties: When you create a Seesaw account using a third-party service (e.g. Google or Clever), we access the name, profile picture, and email address (if available) provided by these services.
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7. What information does Seesaw collect?
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7. What information does Seesaw collect?
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Account Information: When you create an account on Seesaw we collect your name, email address, password, and optional profile picture. Seesaw may also collect your phone number if you enter it in your Account Settings. Teachers using Seesaw may add a Family Member’s email or phone number to Seesaw in order to send messages or updates about school work. We do not collect student phone numbers.
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Account Information: When you create an account on Seesaw we collect your name, email address, password, and optional profile picture. Seesaw may also collect your phone number if you enter it in your Account Settings. Teachers using Seesaw may add a Family Member’s email or phone number to Seesaw in order to send messages or updates about school work. We do not collect student phone numbers.
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Students are not permitted to create an account by themselves but must be invited to a Seesaw class by a teacher or school administrator. Where students have permission to use Seesaw, Seesaw collects personally identifiable information that is necessary to provide the Service, including a student’s name, email address, and optional profile picture. This information may be entered by a teacher or the student or populated from the student’s account with a third-party sign-in service, such as their Google account.
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Students are not permitted to create an account by themselves but must be invited to a Seesaw class by a teacher or school administrator. Where students have permission to use Seesaw, Seesaw collects personally identifiable information that is necessary to provide the Service, including a student’s name, email address, and optional profile picture. This information may be entered by a teacher or the student or populated from the student’s account with a third-party sign-in service, such as their Google account.
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Users can make changes to their profile, messaging preferences, and other account details in Account Settings.
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Users can make changes to their profile, messaging preferences, and other account details in Account Settings.
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Journal Content: Seesaw collects content that is added to a class or student journal. This content may include photos, audiovisual content (including from your device’s camera, microphone, or photo/video library), drawings, files, notes, hyperlinks, and other ways of documenting student learning. We regularly add types of information that can be uploaded to a Journal, and these are all covered by this Policy. We also collect comments on posts in the class and student journals, including text and voice recordings. Journal Content that is uploaded by a student or teacher may be considered a student education record as defined by FERPA.
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Journal Content: Seesaw collects content that is added to a class or student journal. This content may include photos, audiovisual content (including from your device’s camera, microphone, or photo/video library), drawings, files, notes, hyperlinks, and other ways of documenting student learning. We regularly add types of information that can be uploaded to a Journal, and these are all covered by this Policy. We also collect comments on posts in the class and student journals, including text and voice recordings. Journal Content that is uploaded by a student or teacher may be considered a student education record as defined by FERPA.
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Messages: Seesaw collects all messages that are sent and received in Seesaw. Messages may include text, audio, video, photos, drawings, files, notes, hyperlinks, or other information.
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Messages: Seesaw collects all messages that are sent and received in Seesaw. Messages may include text, audio, video, photos, drawings, files, notes, hyperlinks, or other information.
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Activities: Teachers may use Seesaw to create activities to use with their students. Activities may include text or voice instructions for how to complete the activity, an example of a correct response, or a template for students to edit.
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Activities: Teachers may use Seesaw to create activities to use with their students. Activities may include text or voice instructions for how to complete the activity, an example of a correct response, or a template for students to edit.
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Activity Author Profiles: Teachers who choose to publish their activities to the Community Activity Library or the Activity Library managed by their school or district can also create an Activity Author Profile. This includes the name and profile picture they choose to publish on their Author Profile, as well as their school name and location.
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Activity Author Profiles: Teachers who choose to publish their activities to the Community Activity Library or the Activity Library managed by their school or district can also create an Activity Author Profile. This includes the name and profile picture they choose to publish on their Author Profile, as well as their school name and location.
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Communications: Seesaw collects any information you send to us directly, such as email, phone, or chat communications, or through your responses to our optional surveys.
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Communications: Seesaw collects any information you send to us directly, such as email, phone, or chat communications, or through your responses to our optional surveys.
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Information from your Google Account or other Third-Party Sign-in Service: Seesaw allows school administrators, teachers, Family Members, and students (after being invited by a teacher) to sign up for and log into our service using a Google or Clever Account. Teachers can also create student accounts on behalf of students in their class. When you create a Seesaw account using one of these Third-Party Services, we use the name, profile picture, and email address (if available) provided by these services. Seesaw does not share your information with these services.
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Information from your Google Account or other Third-Party Sign-in Service: Seesaw allows school administrators, teachers, Family Members, and students (after being invited by a teacher) to sign up for and log into our service using a Google or Clever Account. Teachers can also create student accounts on behalf of students in their class. When you create a Seesaw account using one of these Third-Party Services, we use the name, profile picture, and email address (if available) provided by these services. Seesaw does not share your information with these services.
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Log Data: When you use Seesaw or visit our website, we receive log data such as your IP address, cookie identifiers, browser type, operating system, device information and identifiers, and your mobile carrier. In addition, we may receive or collect additional information such as the referring web page, referring search terms, pages visited, and other information about your interactions with Seesaw.
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Log Data: When you use Seesaw or visit our website, we receive log data such as your IP address, cookie identifiers, browser type, operating system, device information and identifiers, and your mobile carrier. In addition, we may receive or collect additional information such as the referring web page, referring search terms, pages visited, and other information about your interactions with Seesaw.
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8. How does Seesaw use this information?
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8. How does Seesaw use this information?
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We use this information to:
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We use this information to:
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Allow you to access and use the Service by verifying your identity and storing your Journal Content, Activities, and Messages.
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Allow you to access and use the Service by verifying your identity and storing your Journal Content, Activities, and Messages.
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@ -59,17 +65,17 @@ Research, understand, and analyze user trends to improve and develop new feature
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Promote and advertise the Services and enhancements to Seesaw relevant for teachers, schools, and families.
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Promote and advertise the Services and enhancements to Seesaw relevant for teachers, schools, and families.
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Investigate, prevent, and detect activities on our service that we believe may violate the law, applicable regulations, or Seesaw policies. We may, at the request of a school, investigate accounts to determine whether they comply with school policies.
|
Investigate, prevent, and detect activities on our service that we believe may violate the law, applicable regulations, or Seesaw policies. We may, at the request of a school, investigate accounts to determine whether they comply with school policies.
|
||||||
You can withdraw consent for the collection of your Personal Information at any time, but you will no longer be able to use Seesaw.
|
You can withdraw consent for the collection of your Personal Information at any time, but you will no longer be able to use Seesaw.
|
||||||
|
|
||||||
9. Does seesaw allow third-party advertising or share data for advertising third-party products?
|
9. Does seesaw allow third-party advertising or share data for advertising third-party products?
|
||||||
|
|
||||||
No. Our business model is straightforward: we charge for optional, additional features on top of our free product and we have no interest in advertising third-party products or services within Seesaw. We never display third-party ads, share data for advertising or marketing third-party products or services, or allow data collection by third-party advertisers or data brokers to use for their own purposes.
|
No. Our business model is straightforward: we charge for optional, additional features on top of our free product and we have no interest in advertising third-party products or services within Seesaw. We never display third-party ads, share data for advertising or marketing third-party products or services, or allow data collection by third-party advertisers or data brokers to use for their own purposes.
|
||||||
|
|
||||||
We also do not allow in-app purchases for student accounts.
|
We also do not allow in-app purchases for student accounts.
|
||||||
|
|
||||||
10. In what limited circumstances may seesaw need to share my information?
|
10. In what limited circumstances may seesaw need to share my information?
|
||||||
|
|
||||||
We share data with third parties in the limited circumstances detailed below:
|
We share data with third parties in the limited circumstances detailed below:
|
||||||
We use a small number of third-party service providers in order to operate and improve Seesaw – for example, a data center operator that manages our servers or a notification service that helps us send you messages about your account. These services need access to your Personal Information in order to work (i.e. your email address is required to send you an email), but are contractually obligated to meet our strict security standards, maintain the accuracy of the data they collect, and must only use Personal Information in identifiable form for purposes of providing the Seesaw service. When these third-party services transfer the Personal Information (Personal Data, as that term is defined in the GDPR) of EU, UK, or Swiss residents, we take steps to comply with the GDPR in order to protect your data privacy and security. A list of our third-party service providers can be found
|
We use a small number of third-party service providers in order to operate and improve Seesaw – for example, a data center operator that manages our servers or a notification service that helps us send you messages about your account. These services need access to your Personal Information in order to work (i.e. your email address is required to send you an email), but are contractually obligated to meet our strict security standards, maintain the accuracy of the data they collect, and must only use Personal Information in identifiable form for purposes of providing the Seesaw service. When these third-party services transfer the Personal Information (Personal Data, as that term is defined in the GDPR) of EU, UK, or Swiss residents, we take steps to comply with the GDPR in order to protect your data privacy and security. A list of our third-party service providers can be found
|
||||||
here
|
here
|
||||||
.
|
.
|
||||||
We may provide school administrators with information about how Seesaw is performing in their school(s).
|
We may provide school administrators with information about how Seesaw is performing in their school(s).
|
||||||
|
@ -78,96 +84,151 @@ Seesaw may disclose student Account Information, Journal Content, and Messages t
|
||||||
By default, Activities teachers create are private to their account. Optionally, teachers may choose to publish Activities they create to the Community Activity Library or the Activity Library managed by their school or district. In these cases, the activity and the teacher’s Activity Author Profile will be shared publicly (in the case of the Community Library) or with other teachers at their school or district. No student responses to Activities are ever shared in the Community Activity Library or the school or district Activity Library.
|
By default, Activities teachers create are private to their account. Optionally, teachers may choose to publish Activities they create to the Community Activity Library or the Activity Library managed by their school or district. In these cases, the activity and the teacher’s Activity Author Profile will be shared publicly (in the case of the Community Library) or with other teachers at their school or district. No student responses to Activities are ever shared in the Community Activity Library or the school or district Activity Library.
|
||||||
We may share activities published to the public Community Activity Library with teachers who we think may be interested in using them with their class.
|
We may share activities published to the public Community Activity Library with teachers who we think may be interested in using them with their class.
|
||||||
We may disclose or transfer your Account Information and Journal Content in connection with the sale, merger, bankruptcy, sale of assets, or reorganization of our company. You will be notified via email or some other means as required by law of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your information (including the right to delete your information). The promises in this Privacy Policy will apply to your data as transferred to the new entity. If Seesaw goes out of business without a successor, Seesaw will delete your information.
|
We may disclose or transfer your Account Information and Journal Content in connection with the sale, merger, bankruptcy, sale of assets, or reorganization of our company. You will be notified via email or some other means as required by law of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your information (including the right to delete your information). The promises in this Privacy Policy will apply to your data as transferred to the new entity. If Seesaw goes out of business without a successor, Seesaw will delete your information.
|
||||||
|
|
||||||
11. Do you collect data about [blank]?
|
11. Do you collect data about [blank]?
|
||||||
|
|
||||||
We’ve listed all the data we collect in Section 8 above (“What Information Does Seesaw Collect?”). We intentionally limit our data collection to only what we need to provide the Seesaw service for you.
|
We’ve listed all the data we collect in Section 8 above (“What Information Does Seesaw Collect?”). We intentionally limit our data collection to only what we need to provide the Seesaw service for you.
|
||||||
|
|
||||||
12. Who can view content posted in Seesaw?
|
12. Who can view content posted in Seesaw?
|
||||||
|
|
||||||
Student work is private to the classroom by default. Users cannot view a student’s Journal Content or Messages in Seesaw unless they are the teacher or school administrator or invited to Seesaw by the teacher or school administrator. Teachers control who can access a student’s account by authorizing specific people to connect to that student’s account. Teachers decide whether families can view, like, share, or comment on their student’s work and whether students can view, like, and comment on classmates’ work. Teachers can turn on settings that require teacher approval of student work, allowing teachers to moderate and, when necessary, remove content shared by students before it is posted. Teachers may also choose to publish some class content to a public class web page managed by Seesaw. In addition to controlling what student work is published, teachers have the option to password protect the public class web page.
|
Student work is private to the classroom by default. Users cannot view a student’s Journal Content or Messages in Seesaw unless they are the teacher or school administrator or invited to Seesaw by the teacher or school administrator. Teachers control who can access a student’s account by authorizing specific people to connect to that student’s account. Teachers decide whether families can view, like, share, or comment on their student’s work and whether students can view, like, and comment on classmates’ work. Teachers can turn on settings that require teacher approval of student work, allowing teachers to moderate and, when necessary, remove content shared by students before it is posted. Teachers may also choose to publish some class content to a public class web page managed by Seesaw. In addition to controlling what student work is published, teachers have the option to password protect the public class web page.
|
||||||
|
|
||||||
Teachers also control whether or not students or Family Members can save Seesaw content to their device or get a link to specific Journal Content. However, Seesaw cannot prevent all forms of sharing (e.g. by taking a screenshot and posting to social media), so it is important that teachers only grant access to authorized parties and discuss their policies with families.
|
Teachers also control whether or not students or Family Members can save Seesaw content to their device or get a link to specific Journal Content. However, Seesaw cannot prevent all forms of sharing (e.g. by taking a screenshot and posting to social media), so it is important that teachers only grant access to authorized parties and discuss their policies with families.
|
||||||
School administrators can access all Journal Content and Messages shared in their Seesaw organization, including Messages that have been edited or deleted.
|
School administrators can access all Journal Content and Messages shared in their Seesaw organization, including Messages that have been edited or deleted.
|
||||||
|
|
||||||
13. Do you work with third-party analytics services?
|
13. Do you work with third-party analytics services?
|
||||||
|
|
||||||
Seesaw is constantly improving, and we use aggregate data about how Seesaw is used — for example what buttons you click on or what pages you visit — to inform those decisions.
|
Seesaw is constantly improving, and we use aggregate data about how Seesaw is used — for example what buttons you click on or what pages you visit — to inform those decisions.
|
||||||
To help us analyze this data, we use a small number of third-party services such as Google Analytics. For more information, please visit Google’s Privacy Policy. To learn more about how to opt out of Google Analytics’ use of your information, please click here.
|
To help us analyze this data, we use a small number of third-party services such as Google Analytics. For more information, please visit Google’s Privacy Policy. To learn more about how to opt out of Google Analytics’ use of your information, please click here.
|
||||||
|
|
||||||
14. How do you use cookies?
|
14. How do you use cookies?
|
||||||
|
|
||||||
Cookies are small text files that we transfer to your web browser that allow us to identify your web browser and store information about your account. We use these cookies to keep you logged into Seesaw, customize your Seesaw experience, understand how you use Seesaw, and promote Seesaw to relevant teachers and schools. You can choose to remove or disable cookies via your browser settings. Please be aware that Seesaw may not work properly if you disable or decline all cookies.
|
Cookies are small text files that we transfer to your web browser that allow us to identify your web browser and store information about your account. We use these cookies to keep you logged into Seesaw, customize your Seesaw experience, understand how you use Seesaw, and promote Seesaw to relevant teachers and schools. You can choose to remove or disable cookies via your browser settings. Please be aware that Seesaw may not work properly if you disable or decline all cookies.
|
||||||
|
|
||||||
15. How does Seesaw handle abandoned accounts?
|
15. How does Seesaw handle abandoned accounts?
|
||||||
|
|
||||||
Seesaw reserves the right to permanently delete accounts that have not been accessed by the account holder for a period of more than one year. Seesaw will permanently delete an account that has not been accessed by the account holder for more than seven years, except where we are required to keep the information for legal or compliance purposes. Prior to permanently deleting an abandoned account, Seesaw will attempt to notify the account holder by email.
|
Seesaw reserves the right to permanently delete accounts that have not been accessed by the account holder for a period of more than one year. Seesaw will permanently delete an account that has not been accessed by the account holder for more than seven years, except where we are required to keep the information for legal or compliance purposes. Prior to permanently deleting an abandoned account, Seesaw will attempt to notify the account holder by email.
|
||||||
|
|
||||||
16. How to View, Correct, Edit, Export, or Update Your Personal Information
|
16. How to View, Correct, Edit, Export, or Update Your Personal Information
|
||||||
|
|
||||||
You have the right to access, correct, or download for transport to a similar service any of your Personal Information collected by Seesaw, where permitted under applicable law. If you are an administrator, teacher, or Family Member you can update the information associated with your Seesaw account directly by logging into your Seesaw account and viewing the Account Settings tab on your profile. If you are a parent or guardian and want to correct, edit, download, or update information about your child, please work directly with your teacher or school, or you can contact us at
|
You have the right to access, correct, or download for transport to a similar service any of your Personal Information collected by Seesaw, where permitted under applicable law. If you are an administrator, teacher, or Family Member you can update the information associated with your Seesaw account directly by logging into your Seesaw account and viewing the Account Settings tab on your profile. If you are a parent or guardian and want to correct, edit, download, or update information about your child, please work directly with your teacher or school, or you can contact us at
|
||||||
privacy@seesaw.me
|
privacy@seesaw.me
|
||||||
.
|
.
|
||||||
|
|
||||||
17. Account Suspension And Termination
|
17. Account Suspension And Termination
|
||||||
|
|
||||||
If you would like to delete your Seesaw account or delete your child’s Seesaw account,
|
If you would like to delete your Seesaw account or delete your child’s Seesaw account,
|
||||||
follow these steps
|
follow these steps
|
||||||
or contact privacy@seesaw.me. If you request that your account or any content submitted to Seesaw be deleted, Seesaw may still retain information as needed to provide customer support and prevent accidental deletion, or as required or permitted by law. If you terminate your account, all of your data will be unavailable to you immediately, but be aware that Messages and Journal Content with others in which you participated will remain available to those other users.
|
or contact privacy@seesaw.me. If you request that your account or any content submitted to Seesaw be deleted, Seesaw may still retain information as needed to provide customer support and prevent accidental deletion, or as required or permitted by law. If you terminate your account, all of your data will be unavailable to you immediately, but be aware that Messages and Journal Content with others in which you participated will remain available to those other users.
|
||||||
|
|
||||||
If your school or district has purchased Seesaw for Schools and the school or district ends their contract with Seesaw and requests deletion of accounts, we will attempt to notify impacted users by email or another method and provide the option for users to establish or maintain an account with Seesaw for the purpose of storing student-generated content.
|
If your school or district has purchased Seesaw for Schools and the school or district ends their contract with Seesaw and requests deletion of accounts, we will attempt to notify impacted users by email or another method and provide the option for users to establish or maintain an account with Seesaw for the purpose of storing student-generated content.
|
||||||
|
|
||||||
If you are a teacher or school administrator within the US, please be aware that FERPA requires Seesaw to retain student education records once a valid request to inspect those records has been made.
|
If you are a teacher or school administrator within the US, please be aware that FERPA requires Seesaw to retain student education records once a valid request to inspect those records has been made.
|
||||||
|
|
||||||
18. How does seesaw keep your data safe?
|
18. How does seesaw keep your data safe?
|
||||||
|
|
||||||
Seesaw takes protecting your security and privacy seriously and we’ve put a number of measures in place to protect the integrity of your information, including the use of access-controlled data centers, routine 3rd party security audits, restricted employee access to user information, and data encryption in transit. For more information, please read this article.
|
Seesaw takes protecting your security and privacy seriously and we’ve put a number of measures in place to protect the integrity of your information, including the use of access-controlled data centers, routine 3rd party security audits, restricted employee access to user information, and data encryption in transit. For more information, please read this article.
|
||||||
|
|
||||||
In the event of a security breach, Seesaw will notify affected account holders within the amount of time required by law so that you can take steps to keep your data safe.
|
In the event of a security breach, Seesaw will notify affected account holders within the amount of time required by law so that you can take steps to keep your data safe.
|
||||||
|
|
||||||
19. How does seesaw handle data from international visitors?
|
19. How does seesaw handle data from international visitors?
|
||||||
|
|
||||||
By default, any Personal Information that you provide to Seesaw may be hosted on servers located in the United States. If your school or district has purchased Seesaw for Schools, your school or district can choose to store all data associated with your Seesaw for Schools account in a different supported country. By participating in Seesaw for Schools, you consent to allow your school or district to determine where to store your data. Please contact your Seesaw for Schools administrator to find out where your data is stored.
|
This section applies to schools and users in the EEA or UK.
|
||||||
|
|
||||||
When transferring any Personal Information outside of the EU, UK, or Switzerland, we comply with applicable laws to ensure an adequate legal basis exists for said transfer. To view our Data Processing Agreement and standard contractual clauses, please visit
|
Seesaw has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (“EU-U.S. DPF Principles”) with regard to the processing of Personal Information received from the European Union or European Economic Area (“EU/EEA”) in reliance on
|
||||||
https://seesaw.com/dpa
|
the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Seesaw has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (“Swiss-U.S. DPF Principles”) with regard to the processing of Personal Information received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this Privacy Policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework program, and to view our certification, please visit
|
||||||
|
www.dataprivacyframework.gov
|
||||||
.
|
.
|
||||||
|
Seesaw is responsible for the processing of Personal Information it receives, under each Data Privacy Framework and subsequently onward transfers to third parties to perform processing functions or to provide services on our behalf. Seesaw remains responsible and liable under the Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Seesaw proves that it is not responsible for the event giving rise to the damage.
|
||||||
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
|
Seesaw has further committed to cooperate and comply respectively with the advice of the EU/EEA data protection authorities (collectively “EU DPAs”); the UK Information Commissioner’s Office (ICO) and the Gibraltar Regulatory Authority (GRA); and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved privacy or Personal Information use concerns.
|
||||||
Seesaw commits to resolve complaints about your privacy and our collection or use of your Personal Information transferred to the United States pursuant to the Data Processing Agreement. European Union, UK, and Swiss individuals with inquiries or complaints may first contact Seesaw by email at
|
Additionally, Seesaw is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission for compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. As further explained on the Data Privacy Framework program website at
|
||||||
privacy@seesaw.me
|
www.dataprivacyframework.gov
|
||||||
.
|
, you may also invoke binding arbitration when other dispute resolution procedures have been exhausted.
|
||||||
|
|
||||||
Seesaw complies with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework program (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Seesaw has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Seesaw has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework program Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit
|
|
||||||
https://www.dataprivacyframework.gov/
|
|
||||||
.
|
|
||||||
|
|
||||||
In compliance with the EU-US Data Privacy Framework Principles, Seesaw commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles. European Union, Swiss and United Kingdom individuals with DPF inquiries or complaints should first contact Seesaw by email at privacy@seesaw.me.
|
|
||||||
|
|
||||||
Seesaw has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit
|
|
||||||
https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers
|
|
||||||
for more information and to file a complaint. This service is provided free of charge to you.
|
|
||||||
|
|
||||||
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Arbitration Procedures.
|
|
||||||
|
|
||||||
20. Does seesaw comply with your state’s laws?
|
20. Does seesaw comply with your state’s laws?
|
||||||
|
|
||||||
We sometimes get asked whether Seesaw complies with specific US state laws. For more information about your state, please see here.
|
In accordance with applicable privacy law, you have some or all of the following rights in respect of your Personal Information that we hold.
|
||||||
|
If you are in the EEA or UK:
|
||||||
21. Rights Of California And Nevada Residents
|
Right of access
|
||||||
|
. You have the right to obtain.
|
||||||
If you are a California resident, please see
|
confirmation of whether, and where, we are processing your Personal Information;
|
||||||
|
information about the categories of Personal Information we are processing, the purposes for which we process your Personal Information and information as to how we determine applicable retention periods;
|
||||||
|
information about the categories of recipients with whom we may share your Personal Information; and
|
||||||
|
a copy of the Personal Information we hold about you.
|
||||||
|
Right of portability.
|
||||||
|
You have the right, in certain circumstances, to receive a copy of the Personal Information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your Personal Information to another person.
|
||||||
|
Right to rectification.
|
||||||
|
You have the right to obtain rectification of any inaccurate or incomplete Personal Information we hold about you without undue delay.
|
||||||
|
Right to erasure.
|
||||||
|
You have the right, in some circumstances, to require us to erase your Personal Information without undue delay if the continued processing of that Personal Information is not justified.
|
||||||
|
Right to restriction.
|
||||||
|
You have the right, in some circumstances, to require us to limit the purposes for which we process your Personal Information if the continued processing of the Personal Information in this way is not justified, such as where the accuracy of the Personal Information is contested by you.
|
||||||
|
Right to withdraw consent.
|
||||||
|
If you have provided consent for the processing of your Personal Information, you have the right to withdraw your consent. If you withdraw your consent, this will not affect the lawfulness of our use of your Personal Information before your withdrawal.
|
||||||
|
You also have the right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your Personal Information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.
|
||||||
|
You can also opt out of sharing your personal data with third parties (other than parties that provide services to us as our agents or processors) or before we use it for a purpose other than that for which it was originally collected or subsequently authorised.
|
||||||
|
If you are in Australia:
|
||||||
|
Right of access.
|
||||||
|
You have the right to request access to Personal Information we hold about you.
|
||||||
|
If you wish to access any of your personal information that you have provided to us, please contact us using the details set out in Section 22 ‘How to contact us’.
|
||||||
|
Right to rectification or correction and notification to third parties.
|
||||||
|
You have the right to request the correction of personal information we hold about you. You also have the right to have any correction notified to third parties to whom we have provided your personal information.
|
||||||
|
Right to opt out
|
||||||
|
: You have the right to opt out of receiving marketing and to the disclosure or use of your personal information for marketing.
|
||||||
|
Seesaw will take reasonable steps to ensure that your personal information is accurate, up to date, complete and not misleading. However, to assist us to do this, we request that you keep your personal information up to date on the Seesaw Service or inform us of any changes to your Personal Information to ensure our records remain accurate and current.
|
||||||
|
If you believe that any of your Personal Information held by us is incorrect and you cannot amend such in the Seesaw Service then please request us to amend that Personal Information via the details in the section headed “How to Contact us” above.
|
||||||
|
If you are in New Zealand:
|
||||||
|
Right of access.
|
||||||
|
You have the right to request access to Personal Information we hold about you.
|
||||||
|
If you wish to access any of your personal information that you have provided to us, please contact us using the details set out in Section 22 ‘Contact Information’.
|
||||||
|
Right to rectification or correction.
|
||||||
|
You have the right to request the correction of personal information we hold about you.
|
||||||
|
Right to opt-out.
|
||||||
|
You have the right to opt-out of marketing. You can contact us to do so or use the unsubscribe mechanism included in each electronic direct marketing message we send to you.
|
||||||
|
Seesaw will take reasonable steps to ensure that your personal information is accurate, up to date, complete and not misleading. However, to assist us to do this, we request that you keep your personal information up to date on the Seesaw Service or inform us of any changes to your Personal Information
|
||||||
|
to ensure our records remain accurate and current.
|
||||||
|
If you believe that any of your Personal Information held by us is incorrect and you cannot amend such in the Seesaw Service then please request us to amend that Personal Information via the details in the section headed “How to Contact us” above.
|
||||||
|
How to exercise any of the above rights
|
||||||
|
If you wish to exercise one of the rights, please contact us using the contact details set out in the “How to contact us” section above. Due to the confidential nature of data processing, we may ask you to
|
||||||
|
confirm your identity when exercising the above rights.
|
||||||
|
If you contact us to exercise rights on behalf of your child, we will assess whether your child is competent to exercise those rights themselves based on their age. In accordance with guidance from the Information Commissioner’s Office, we will normally assume that children aged 12 or over are able
|
||||||
|
to exercise the rights mentioned above. Where that is the case, we may ask you to provide authorisation from your child to exercise their rights on their behalf.
|
||||||
|
Complaints
|
||||||
|
Information for schools and users in the EEA or UK
|
||||||
|
If you are in the UK or EEA, you also have the right to lodge a complaint to your local data protection authority. If you are in the UK, information about how to contact your local data protection authority is available
|
||||||
here
|
here
|
||||||
for more information about our practices and your rights with respect to your information.
|
. If you are in the European Economic Area, information about how to contact your local
|
||||||
|
data protection authority is available
|
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|
here
|
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|
and
|
||||||
|
here
|
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|
(if you are in Switzerland).
|
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|
Information for schools and users in Australia
|
||||||
|
If you are in Australia, if you have any concerns about how we handle your personal information, believe we have breached the Privacy Act 1988 or any Australian Privacy Principles, if you wish to make a complaint or need further information, please contact us via the details noted in Section 22 ‘Contact Information’. You will need to provide us with sufficient detail regarding your complaint and any supporting evidence.
|
||||||
|
We will investigate the issue and determine the steps to be taken to resolve the complaint and will notify you in writing if we require any additional information and also of the outcome of our investigation.
|
||||||
|
If you are not happy with the outcome of our investigation, you may complain to the Office of the Australian Information Commissioner by way of their website www.oaic.gov.au or by phone to their hotline 1300 363 992.
|
||||||
|
If you are using the Seesaw Service through a school, for complaints about how your Personal Information is being handled by your school we recommend that you first refer your complaint to the relevant school and note their contact details should be included in that school’s privacy policy.
|
||||||
|
Information for schools and users in New Zealand
|
||||||
|
If you have any concerns about how we handle your personal information, believe we have breached the Privacy Act 2020 or any of the New Zealand Information Privacy Principles, if you wish to make a complaint or if you need further information, please contact us via the details noted in Section 22 ‘Contact Information’. You will need to provide us with sufficient detail regarding your complaint and any supporting evidence.
|
||||||
|
We will investigate the issue and determine the steps to be taken to resolve the complaint. We will notify you in writing if we require any additional information and also of the outcome of our investigation.
|
||||||
|
If you are not happy with the outcome of our investigation, you may complain to the Office of the Privacy Commissioner by way of their website
|
||||||
|
www.privacy.org.nz/your-rights/making-a-complaint-to-the-privacy-commissioner/.
|
||||||
|
If you are using the Seesaw Service through a school, for complaints about how your Personal Information is being handled by your school, we recommend you first refer to the relevant school’s privacy policy.
|
||||||
|
21. Rights Of California And Nevada Residents
|
||||||
|
|
||||||
|
If you are a California resident, please see
|
||||||
|
here
|
||||||
|
for more information about our practices and your rights with respect to your information.
|
||||||
|
|
||||||
If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Information to third parties who intend to license or sell that Personal Information. You can exercise this right by contacting us at privacy@seesaw.me with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Information as sales are defined in Nevada Revised Statutes Chapter 603A. If you have any questions, please contact us as set forth below.
|
If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Information to third parties who intend to license or sell that Personal Information. You can exercise this right by contacting us at privacy@seesaw.me with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Information as sales are defined in Nevada Revised Statutes Chapter 603A. If you have any questions, please contact us as set forth below.
|
||||||
|
|
||||||
22. Contact Information
|
22. Contact Information
|
||||||
|
|
||||||
If you have any questions or feedback about this Privacy Policy, please contact privacy@seesaw.me.
|
If you have any questions or feedback about this Privacy Policy, please contact privacy@seesaw.me.
|
||||||
|
|
||||||
You can reach Seesaw by mail at:
|
You can reach Seesaw by mail at:
|
||||||
Seesaw Learning, Inc.
|
Seesaw Learning, Inc.
|
||||||
548 Market St
|
548 Market St
|
||||||
PMB 98963
|
PMB 98963
|
||||||
San Francisco, CA 94104-5401
|
San Francisco, CA 94104-5401
|
||||||
|
|
||||||
Last Updated Oct 1, 2023
|
Last Updated Oct 1, 2023
|
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|
|
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Reference in New Issue