286 lines
13 KiB
Plaintext
286 lines
13 KiB
Plaintext
SITE: acer_privacy
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URL: https://www.acer.org/privacy
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Privacy Policies and Legal Disclaimers
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ACER and your personal information
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This is our Privacy Policy which sets out under the Australian Privacy
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Act 1988:
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* What personal information The Australian Council for Educational
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Research Ltd (collectively, ACER, we, our or us) collect about you;
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* how we collect your personal information, how we hold it, how we
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use it and who we disclose it to;
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* what information we may collect from you when you use our website
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or an ACER product or service; and
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* how you may access and seek correction of your personal information
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or complain about a breach of your privacy.
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Where the General Data Protection Regulation 2016/679 (implemented
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within the United Kingdom by its Data Protection Act 2018) (GDPR) is
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applicable to any personal information collected by us the following
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notice https://www.acer.org/gb/privacy-policy sets out our obligations
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and your rights.
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This Privacy Policy may be amended from time to time if our practices
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change.
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On our website, you may find links to other websites not operated by
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us. This Privacy Policy does not apply to them - always check the
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Privacy Policy of any other website you enter.
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You can navigate separate sections of this Privacy Policy through the
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links below.
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1. What kinds of personal information do we collect and how?
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2. What is our approach to collecting personal information about
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children?
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3. When do we collect your personal information?
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4. Why do we collect the information and how do we use or disclose it?
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5. Can you choose to remain anonymous?
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6. How can you request not to receive direct marketing?
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7. Who do we disclose your personal information to?
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8. Do we disclose your information overseas?
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9. How do we hold your personal information and keep it secure?
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10. How can you seek access to, and correction of your information?
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11. How can you seek further information or complain about a breach of
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your privacy?
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What kinds of personal information do we collect and how?
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The personal information we collect depends on your relationship with
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us - whether you are a client, a candidate or a prospective employee -
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and the product or service we are delivering. It may include:
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* your contact details, photograph and personal preferences (such as
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name, address, email address, phone number and dietary
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requirements);
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* your website registration and login information;
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* your payment details (such as credit card details);
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* your employment history and qualifications;
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* government-related identifiers and information (such as student
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number, working with children details and police checks); and
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* your testimonials, feedback and complaints.
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Sometimes we may also collect sensitive information about you. This
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may happen, for example, through surveys we conduct or when you sit
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tests, and may include your race and religious beliefs and your health
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information (such as whether you have any disability or medical
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condition and require special testing accommodations). We will only
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collect sensitive information from you or about you with your consent
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unless otherwise required or authorised by law.
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By supplying sensitive information about yourself or on behalf of your
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child, you will be taken to have given your consent to our collection
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of that information. When we obtain such information from a third
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party (such as through a school or institution at which you or your
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child studies), we will usually enlist that third party to obtain
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consent from you if that is required.
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What is our approach to collecting personal information about children?
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We collect information about children who, for example, sit assessments
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at schools to whom we provide our services, participate in our surveys
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or participate in other research projects. Whether a child has the
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capacity to make his or her own privacy decisions is assessed by us on
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a case by case basis, having regard to factors such as their age and
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circumstances. In general, a person over 15 years will have the
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capacity to make his or her own privacy decisions.
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For children who are under 15 years old, or who otherwise do not have
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capacity to make these decisions for themselves, or where we cannot
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make an assessment of their capacity, ACER will refer or deal with
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requests for access, consent and notices in relation to personal
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information to the parent and/or guardian or relevant school or
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institution. We will treat consent given by a parent and/or guardian
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as consent given on behalf of the child, and notices to the relevant
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school or other institution or parent and/or guardian will act as
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notice given to the child.
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When do we collect your personal information?
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We may collect your personal information when you contact us, purchase
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or use our products or services (including when you sit a test or
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participate in a survey or other research), register with us online,
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participate in our online discussion boards or enter our competitions,
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contribute to one of our social media pages (such as Twitter, LinkedIn,
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Vimeo and Facebook), attend an ACER event, apply for a job with us,
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provide services to us or make a donation through the ACER Foundation.
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Given the nature of our products and services, we often collect
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personal information about you from third parties, such as the school
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or educational institution that you (or your child) attends. We may
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also collect information through secure web based application systems
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if you do certain assessments, and from other third parties where you
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have agreed with them that your information may be disclosed.
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Why do we collect the information and how do we use or disclose it?
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We collect, hold, use and disclose your personal information:
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* to deliver our educational research and learning products and
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services (including our consultancy services and professional
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development programs, such as testing, assessments and training);
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* to publish educational material;
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* to conduct our retail activities (including through our website);
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* to operate and manage the ACER Foundation and ACER Cunningham
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Library;
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* to develop and enhance our products and services;
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* to conduct research and plan and develop our product strategies;
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* to provide and operate our competitions, events and promotions;
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* to market and promote our products and services; and
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* to comply with our legal obligations.
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Can you choose to remain anonymous?
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You may elect not to identify yourself or you may use a pseudonym in
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your dealings with us, except where it is impracticable for us to deal
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with you on this basis (for example, we will need to identify you in
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order to provide most of our products and services). You can always
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choose not to give us your information or remain anonymous, but if you
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do we may not be able to provide you (or our client) with the products
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and services that you (or they) have asked for.
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How can you request not to receive direct marketing?
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You may ask us at any time to stop sending you direct marketing
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information or to stop being contacted by or on our behalf, in a
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particular way or at all. You can do this by calling us on +61 3 9277
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5555 or by contacting us via our website.
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Who do we disclose your personal information to?
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We may disclose your personal information (including, in certain
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limited circumstances, your sensitive information):
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* to schools, educational institutions, psychologists, HR
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practitioners and other third parties who have contracted with us
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for the provision of our products and services. For example, if
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you are a candidate for an ACER scholarship test, we will supply
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your test results to those schools to which you have applied for a
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scholarship;
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* to entities who assist us in providing and administering our
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products and services and our events and promotions (including
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hosting, data storage, payment systems, printing and scanning
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providers and debt collectors);
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* to companies that promote and market, or conduct research to help
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us improve and target, our products and services;
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* to social media sites on which we have a presence;
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* where we are required to do so by law, or to government agencies,
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or individuals appointed by government, responsible for
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investigating and resolving disputes or complaints concerning our
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products or services.
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When you enter into a competition we are running or participate in a
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sponsored event, we may seek, as a condition of entry, consent to pass
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your information to a promoter or sponsor of the competition or event.
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If we do this, we will notify you at the time of entering into the
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competition or event with us.
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Do we disclose your information overseas?
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We may disclose your personal information:
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* to our related bodies corporate located overseas (including in
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India and the UK) to assist us in delivering our products and
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services; and
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* to overseas educational institutions (including schools and
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universities) and other organisations or bodies (including
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government agencies) who are our clients and to whom we need to
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provide your personal information in order to deliver our products
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and services.
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How do we hold your personal information and keep it secure?
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We hold your personal information in a combination of electronic and
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hard copy files. We may store your personal information with one or
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more third party data storage providers.
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We may combine personal information we receive about you with other
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information we hold about you. This includes information received from
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third parties. Where reasonably practicable, we will de-identify
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personal information we collect from studies we carry out as part of
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our research activities.
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We take all reasonable steps to ensure that the personal information we
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hold is protected from misuse, interference and loss, and unauthorised
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access, modification or disclosure by the use of various methods,
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including password protection and secure storage. Where we store your
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personal information with a third party data storage provider, we
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require them to keep it secure and only use or disclose it for the
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purpose for which it was provided.
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Please contact us immediately if you become aware or have reason to
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believe there has been any unauthorised use of your personal
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information that we hold.
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How can you seek access to, and correction of your information?
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You may request access to your personal information by writing to us or
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contacting us at any time at the details below. We will need to verify
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your identity before we can give you access. We will promptly
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acknowledge receipt, and we will endeavour to deal with and respond to
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your request within a reasonable time (usually within two weeks).
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In certain circumstances, we are permitted by law to refuse access to
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your personal information (such as where providing access would have an
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unreasonable impact upon the privacy of other individuals, or would
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reveal our test scoring processes or other commercially sensitive
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information).
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In such cases, we will give you a written explanation for our decision
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(including, where applicable, an alternative means of access to the
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information, such as supervised inspection), and how you can complain
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if you are not satisfied with our decision.
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You will not be charged for making a request for your personal
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information. However, we may charge a fee to provide your information
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to cover administrative costs (including for supervised inspection).
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We will inform you of any fee at the time your request is made.
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If you think that any personal information we hold about you is
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inaccurate, incomplete, out-of-date or irrelevant, you may ask us to
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correct it. We will take reasonable steps to correct it unless we
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disagree with your reasons. If we refuse to correct your personal
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information we will give you a written explanation why.
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How can you seek further information or complain about a breach of your
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privacy?
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If you have any questions about this Privacy Policy or consider that we
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have breached your privacy, you can contact us at:
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The Manager Legal and Corporate Services
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The Australian Council for Educational Research Limited
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19 Prospect Hill Road
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Camberwell Victoria 3124
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Australia
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Email: david.noga@acer.edu.au
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Telephone: +61 3 9277 5555
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We will investigate any complaint, and notify you of our decision in
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relation to the complaint, as soon as practicable after it is received.
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If we are unable to satisfactorily resolve your concerns about our
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handling of your personal information, you can contact the Office of
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the Australian Information Commissioner:
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GPO Box 5218
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Sydney NSW 2001
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Tel: 1300 363 992
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www.oaic.gov.au
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Contact us
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